Terms of Service Massive

Why Understanding Our Terms Matters

Look, we get it—terms of service aren’t the most thrilling read. But when you’re trusting Massive with your career data and interviews, it’s worth knowing what’s actually going on behind the scenes. We handle everything from parsing your CV to running automated interviews, so our terms cover how your info is used, stored, and protected.

Because we operate nationwide, our terms also reflect federal and state laws, meaning you’re covered no matter where you’re located in the USA. We’ve tried to keep things straightforward, but here’s the real deal on what you’re agreeing to when you use our platform.

How We Use Your Data in AI Job Matching

Our platform’s AI doesn’t just scan your resume and call it a day. It analyzes multiple data points—your skills, experience, interaction patterns, and even how you perform in interviews. This helps us make smarter matches, so you get relevant job options without wasting time.

But here’s the thing: you always own your data. We just get a license to use it for matching and interview automation. You can update, delete, or export your info anytime. That level of control is something users tell us they really appreciate because it feels less like handing over your entire life to a machine.

Types of Data We Process

• Profile details: education, work history, skill sets
• Interview responses and scores from automated assessments
• Behavioral data: how often you apply, communication style
• Employer feedback and scheduling interactions

Transparency in AI Decisions

We’re upfront about how AI influences your matches and interview flows. If you want to know why you got a particular job suggestion—or why some interview questions popped up—you can ask. We provide explanations and give you the option to dispute decisions if you feel something’s off. That’s part of our commitment to fairness.

Navigating Interview Automation and Privacy

If you’re using our interview automation features, there’s a lot to know about how recordings and data are handled. Our platform records video and audio interviews, runs AI assessments, and even analyzes non-verbal cues—always within the bounds of the law.

Each recording type has specific storage terms and access rights, so you know exactly who can see your interviews and for how long.

State Consent Requirements

Different states have different laws on recording interviews. For example, some require all parties to consent, while others only need notification. We comply with the strictest rules nationwide, so you’re protected no matter where you are in the USA.

What Employers and Candidates Should Know

Our platform doesn’t just automate tasks; it also sets clear expectations for everyone involved in the hiring process. Employers must provide accurate job info and timely feedback, while candidates get protections like the right to explain AI decisions and request accommodations.

• Employers: Keep job posts truthful and respond promptly
• Candidates: Access your data and report bias if you see it
• Both sides: Respect usage rules to keep the process fair

What You Can and Can’t Do on Massive

Here’s where we get into platform rules. The terms of service clearly outline what’s allowed—and what’s not. Trying to manipulate our AI by creating fake profiles or submitting false info is a no-go. Our system’s smart enough to catch suspicious behavior, so it’s best to keep things honest.

Prohibited Actions

1. Multiple accounts to game match results
2. False or misleading profile information
3. Accessing other users’ data or interview content
4. Interfering with AI or interview automation tools
5. Using the platform for anything unrelated to employment

How We Handle State-Specific Laws Across the USA

Because employment laws aren’t one-size-fits-all in the US, our terms include state-specific addendums automatically applied based on your location. That means you get the right protections whether you’re in California, Illinois, New York, Texas, or anywhere else.

What This Means for You

No need to stress about which laws apply where—our platform takes care of compliance automatically. You just get the right protections and features based on your region, without lifting a finger.

Keeping Your Account Secure

Security is a big deal here. Since your profile and interview info are sensitive, our terms require strong protections based on who you are in the system. Candidates get strong password rules and optional two-factor authentication, while employers must use mandatory 2FA and IP restrictions. Admins have even tighter controls.

• Candidate accounts: secure passwords, optional 2FA, session timeouts
• Employer accounts: mandatory 2FA, access audits, IP whitelisting
• Admin accounts: hardware tokens, role-based access, continuous monitoring

What Happens If There’s a Breach

We’re transparent about security incidents. If there’s ever a breach, our terms guarantee prompt notification and clear steps for remediation. That level of openness isn’t something every platform offers, but we think it’s important.

Resolving Disputes and Liability Limits

Sometimes, things don’t go as planned. Our terms set out a fair, step-by-step dispute process starting with internal support, moving to mediation, and then binding arbitration if needed. This helps keep things efficient and fair for everyone.

Liability and Insurance Coverage

We carry professional liability and cyber insurance to cover risks like AI bias, data breaches, or system downtime. Our terms explain the coverage limits and claim procedures, so you know we take responsibility seriously.

Keeping You Informed with Terms Updates

Terms of service aren’t set in stone. As AI tech and laws change, so do our terms. But here’s the deal: we don’t just switch things on you. We send advance notice—usually 30 days before major changes—and give you options to opt out if you disagree. Plus, any new data uses or dispute procedures come with their own consent flows.

How Updates Work

• Advance notice by email for significant changes
• Clear summaries of what’s new or different
• Grace periods before changes take effect
• Separate consent for new AI features or data processes