Access Massive Platform

Logging in Without the Headaches

Let’s be honest, logging in can sometimes feel like a chore, but with Massive, we’ve made it pretty straightforward. First, you get to the login page by either clicking “Sign In” on our homepage or using the direct URL—bookmark it if you want quick access later. Then, you pick how you want to log in: either with your email and password or through Google sign-in.

If you choose email, just type in your registered address and password carefully—typos are the biggest culprit for login issues. There’s even an eye icon so you can peek at your password if you want. Don’t forget the “Remember me” box to stay logged in for 30 days unless you log out manually.

For those using two-factor authentication (2FA), after entering your password, you’ll be prompted to enter a 6-digit code sent to your phone or generated by an authenticator app. That code expires after 10 minutes, so don’t wait too long to enter it.

Once you click “Sign In” and pass verification, you’ll land on your personalized dashboard where you can jump into all the features our platform offers.

Registering Your Account with Ease

Signing up with Massive is surprisingly quick. Just hit the “Sign Up” button on our homepage and fill out your email and password. We require passwords to be at least 8 characters long and include letters, numbers, and symbols to keep things secure.

Want to speed it up? You can also register using your Google account. This automatically handles much of the verification, so you don’t have to jump through hoops.

Verifying Your Email

After registering, you’ll get a verification email. It’s important to click the link inside so your account becomes fully active. Sometimes these emails land in the spam folder, so be sure to check there if it’s not in your inbox after a few minutes.

Common Registration Tips

• Use a frequently checked email to avoid missing verification
• Create a strong, memorable password following our guidelines
• Consider Google sign-up for faster access

Choosing Your Access Method

Everyone’s different, so we made sure to support multiple ways to get you into the platform. Some people love the simplicity of Google sign-in, while others like the control of traditional email and password.

Google Sign-In: Quick and Secure

Click the “Sign in with Google” button, pick your account, approve the permissions, and you’re in. No password typing required, which is great if you want to skip that step.

Email and Password: Full Control

If you prefer, just enter your email and password like usual. This method gives you complete ownership of your credentials without relying on third parties.

Keeping Your Account Secure Without the Hassle

Security is important, but it shouldn’t slow you down. Enabling two-factor authentication is optional but highly recommended, especially if you’re handling sensitive info. You can choose between SMS codes or an authenticator app—both add a solid extra layer of protection.

Account Lockouts and Automatic Logouts

After 5 failed login attempts, your account locks for 15 minutes to stop brute force attacks. Also, if you’re inactive for 8 hours, the system logs you out automatically. It might be a bit inconvenient, but it’s worth it to protect your data.

Tips for Staying Secure

• Use a strong, unique password and update it regularly
• Enable 2FA for extra peace of mind
• Log out when using shared devices

Recovering Your Password Fast

Forgot your password? No worries. Just click “Forgot Password?” on the login page and follow the steps below:

The reset link expires after a set time, so try to use it right away. If it expires, just request a new one.

Common Issues to Watch For

• Check that you’re using the correct email address
• Look in your spam or junk folder if you don’t see the reset email
• Make sure your new password meets all requirements

What You See After Logging In

Once inside, your dashboard becomes your command center. It’s designed to be intuitive, showing you relevant info based on your role and recent activity. Whether you’re on desktop, tablet, or smartphone, the layout adapts to fit your screen, so everything’s easy to find.

Dashboard Highlights

• Quick access to job matches and interview schedules
• Notifications and reminders right upfront
• Easy navigation to candidate profiles and job postings

Navigation Tips

The main menu appears either at the top or along the side, depending on your device. From there, you can jump into job matching tools, interview automation features, or your account settings.

How AI-Powered Job Matching and Interview Automation Work

Here’s where Massive really helps you save time and focus on what matters. Our AI analyzes candidate profiles and job descriptions to find the best fits. It doesn’t just look at keywords but considers experience, skills, location, and even cultural fit.

On the interview side, we automate scheduling, reminders, and initial screening questions. This means fewer back-and-forth emails and faster progress from application to hire.

Step-by-Step on Using These Features

1. Upload or enter job vacancies using our easy templates.
2. Import candidate CVs or have them apply directly through our platform.
3. Let the AI score and rank matches based on relevance.
4. Schedule interviews automatically using our calendar integrations.
5. Track interview feedback and evaluations within the system.

Integrating Massive with Your Existing HR Tools

We know your HR systems are already complex, so we built Massive to fit right in. Whether you use popular ATS platforms or custom HR software, our platform supports multiple ways to connect:

• Direct API integrations for seamless data flow
• CSV and Excel uploads for bulk data imports
• Manual inputs for one-off entries or smaller teams

With these options, you won’t have to start from scratch. Plus, our AI-powered templates help you standardize job postings and candidate profiles for consistency.

Scheduling Interviews Across Time Zones

Working with candidates and hiring managers across different time zones can get tricky. Our system automatically detects your time zone and converts scheduled interview times accordingly. This keeps everyone on the same page without the mental math.

Interview Scheduling Made Easy

1. AI runs initial screening questions to filter candidates.
2. Participants share their availability through the system.
3. Our platform finds the best overlapping time slot and books it.
4. Automated reminders go out to reduce no-shows.
5. Virtual interview links and details are provided in one place.

Protecting Your Data and Reducing Bias

We know how sensitive employment info is, so we encrypt all data in transit and at rest. Plus, our platform complies with major privacy regulations, which is critical if you’re operating across the US or other English-speaking countries.

Bias in AI is a real concern, and we take it seriously. We regularly audit our algorithms, use diverse training data, and provide transparent scoring so you can understand how matches are made. You can also review and override AI decisions to keep human judgment in the loop.

Common Access Issues and How to Fix Them

If you run into trouble logging in or using the platform, here are some quick fixes from what users tell us:

• Login page won’t load: Check your internet, try another browser, or clear cache and cookies.
• Can’t remember your email: Try your usual addresses or look for previous emails from us.
• Two-factor codes not working: Ensure your phone has signal or your authenticator app is synced.

Getting Support When You Need It

If you can’t solve an issue yourself, our support team is ready to help. You can reach out through the contact form on our website or use the in-app support link once you’re logged in.

Typical Support Response Times

• Critical access problems: Usually within a few hours
• General questions: Within 24 business hours
• Technical or feature requests: 2-3 business days

We aim to keep things running smoothly, but we’re always here when you need a hand.

❓ FAQ